Shipping policy
Production Time
All products are handcrafted and made to order. Production time typically ranges from 2 to 6 weeks depending on the product, material availability, and order volume.
Custom projects may require additional production time.
Shipping Methods
We ship throughout the United States and internationally using insured freight and courier services.
Shipping methods may include:
- FedEx Freight
- DHL
- UPS Freight
- Specialized White Glove Delivery Services
Delivery Times
Estimated transit times vary by destination:
- United States: 5 to 14 business days
- Canada: 7 to 21 business days
- International Orders: 10 to 45 business days
Transit times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout or provided in a custom quote. Additional charges may apply for remote locations, special delivery requirements, or international destinations.
Customs & Import Duties
International customers are responsible for any customs duties, import taxes, brokerage fees, or government charges unless otherwise stated in writing.
Inspection Upon Delivery
Customers must inspect all shipments upon delivery.
If a shipment arrives damaged, please:
- Take photographs of the product and packaging.
- Note any damage with the carrier.
- Contact us within 48 hours of delivery.
Failure to report shipping damage within 48 hours may affect claim eligibility.
Delivery Requirements
Customers are responsible for ensuring adequate access for delivery and installation.
Additional fees resulting from failed delivery attempts, storage charges, redelivery requests, or restricted access are the responsibility of the customer.
Lost or Delayed Shipments
While we work closely with our shipping partners, Vero Marble is not responsible for delays caused by weather, customs inspections, carrier disruptions, labor shortages, or other events beyond our control.
Contact
For shipping questions, please contact
Vero Marble
info@veromarblestone.com
(858) 388-9512
By appointment only address:
3111 Camino Del Rio N, Suite 415
San Diego, CA 92108